Privacy Policy
We respect your privacy and want you to understand clearly what personal information Otter Oasis may collect, why we use it and the choices you have.
Last updated: 18 September 2026
Who We Are
Otter Oasis is a UK-based community-backed project and online ecosystem. For the purposes of UK data protection law, Otter Oasis is responsible for the personal information described in this policy.
For privacy or data-protection enquiries, contact us at support@otteroasis.co.uk.
Information We May Collect
Depending on how you use the website and Otter Oasis services, we may collect:
- Your name and email address when you contact us, join a waitlist, register for updates or submit a form.
- Information you choose to include in messages, enquiries or support requests.
- Technical information such as IP address, browser/device information, security logs and website usage data where collected by our hosting, security, analytics or cookie tools.
- Public blockchain information, such as a public wallet address and publicly available transaction data, when you interact with blockchain-based parts of the Otter Oasis ecosystem. We do not ask for or need your wallet seed phrase or private keys.
- Records relating to your interactions with our services where needed to provide, secure or administer them.
How and Why We Use Personal Information
We may use personal information to respond to enquiries and support requests, operate and secure the website, provide requested services, manage registrations and communications, improve the Otter Oasis website and ecosystem, prevent misuse or fraud, maintain appropriate records and comply with legal obligations.
Under UK data-protection law, we need a lawful basis for using personal information. Depending on the activity, we may rely on:
- Consent — for example, where you choose to receive marketing or certain optional communications.
- Contract — where processing is necessary to provide something you have requested or to take steps at your request before entering into an agreement.
- Legitimate interests — where reasonably necessary to operate, improve and protect Otter Oasis, respond to users and keep our services secure, provided those interests are not overridden by your rights.
- Legal obligation — where we must process information to meet an applicable legal requirement.
Where we rely on consent, you can withdraw it at any time.
Email Updates and Marketing
If you sign up to receive Otter Oasis updates, waitlist messages or marketing emails, we may use the information you provide to send those communications. Where consent is the lawful basis, you can withdraw it at any time by using the unsubscribe option provided in an email or by contacting support@otteroasis.co.uk.
Unsubscribing from marketing does not prevent us from sending essential service or administrative messages where those are necessary.
Cookies and Website Data
The website may use cookies and similar technologies for essential website functions, security, preferences and, where enabled, analytics or other optional purposes.
Where UK law requires consent for non-essential cookies, those cookies should not be used until the appropriate choice has been made. You can also control cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
Who We May Share Information With
We do not sell or rent your personal information.
We may use trusted service providers where necessary to operate Otter Oasis, such as website hosting and infrastructure providers, email and mailing-list services, website forms, security and anti-spam services, analytics providers, payment or technology providers where relevant, and professional advisers.
We may also disclose information where required by law, to protect legal rights or security, or in connection with a legitimate restructuring or transfer of the project or business. Third-party services have their own privacy practices and may act as independent controllers for information they collect directly from you.
International Transfers
Some service providers used by websites and online services may process information outside the United Kingdom. Where personal information is transferred internationally, we aim to use providers and transfer arrangements that provide appropriate protection as required by applicable UK data-protection law.
You can contact us if you would like more information about the safeguards relevant to your personal information.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, dealing with enquiries, maintaining security and records, resolving disputes and meeting legal, accounting or regulatory requirements.
Retention periods can vary depending on the type of information and why it is held. When information is no longer required, we aim to delete or anonymise it where appropriate. Public blockchain records are not controlled by Otter Oasis and may remain publicly available independently of our systems.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, UK data-protection law may give you rights including access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability and objection to certain processing.
Your right to object: where we rely on legitimate interests, you may have the right to object to that processing. You also have the right to object to the use of your personal information for direct marketing.
Where processing is based on consent, you can withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
To exercise a data-protection right, email support@otteroasis.co.uk. We may need to confirm your identity before completing a request.
Complaints
If you have a concern about how we use your personal information, please contact us first at support@otteroasis.co.uk so we have the opportunity to address it.
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Security, Children and Automated Decisions
We take reasonable technical and organisational steps to protect personal information, although no online system can be guaranteed completely secure.
Otter Oasis services are not intended to collect personal information from children without appropriate permission or another lawful basis. If you believe a child has provided personal information to us inappropriately, please contact us.
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals. If that changes, this policy will be updated as appropriate.
Questions About Your Privacy?
If you have a privacy question, want to exercise one of your rights or simply want to know more about how your information is handled, contact us and we’ll do our best to help.
